How to Raise SBI Complaints in India
Are you facing issues with State Bank of India (SBI) services and need to file a complaint? Look no further – we’ve put together a guide on how to navigate the SBI complaint process in India. Discover the steps to address your concerns effectively.
SBI Complaints and Grievances
If you’re dissatisfied with SBI services, there are multiple channels available to voice your concerns. Here’s how to get started:
- Email:
- General Customer Care: customercare@sbi.co.in
- Contact Center: contactcentre@sbi.co.in
- Send SMS: Express your dissatisfaction by sending “UNHAPPY” to 8008 202020.
- For Unauthorized Transaction Complaints, simply click here.
- To Check Complaint Status, either click here or send an SMS with your ATM ticket number to 567676 (Replace “ATM ticket number” with your Complaint Ticket Number).
Grahak Setu
For resolving queries or filing complaints, you can also utilize the Grahak Setu platform. Get started by clicking here.
Contact Senior SBI Officials: If your concerns require escalation, you can click here to contact Senior SBI Officials.
Escalation Path for SBI Grievances
Should the initial steps not resolve your grievance, you can follow this escalation path:
- Level 1: Grievance Redressal Officer (GRO) at Branch Level – AGM
- Level 2: Grievance Redressal Officer (GRO) at Local Head Office (LHO) Level – DGM
- Level 3: Chief Grievance Redressal Officer (CGRO) at Corporate Centre
LEVEL 1: Grievance Redressal Officer (AGM) at Local Head Office
1. Ahmedabad AGM
- Phone Numbers: (079) 25506050, 25509103
- Email: agmcustomer.lhoahm@sbi.co.in
2. Amaravati AGM
- Phone Numbers: (040) 23387350, 23387268
- Email: agmcustomer.lhoand@sbi.co.in
3. Bengaluru AGM
- Phone Number: (080) 25943126
- Email: agmcustomer.lhoban@sbi.co.in
4. Bhopal AGM
- Phone Numbers: (0755) 2575226, 2575229
- Email: agmcustomer.lhobho@sbi.co.in
5. Bhubaneshwar AGM
- Phone Numbers: (0674) 2600554, 2600682
- Email: agmcustomer.lhobhu@sbi.co.in
6. Chandigarh AGM
- Phone Numbers: (0172) 4567120, 4567075
- Email: agmcustomer.lhocha@sbi.co.in
7. Chennai AGM
- Phone Numbers: (044) 28308409, 28308488
- Email: agmcustomer.lhoche@sbi.co.in
8. Delhi AGM
- Phone Numbers: (011) 23407121, 23407227
- Email: agmcustomer.lhodel@sbi.co.in
9. Guwahati AGM
- Phone Numbers: (0361) 2237663, 2237513
- Email: agmcustomer.lhoguw@sbi.co.in
10. Hyderabad AGM
- Phone Numbers: (040) 23466513, 24751010
- Email: agmcustomer.lhohyd@sbi.co.in
11. Jaipur AGM
- Phone Number: (0141) 2256326
- Email: agmcustomer.lhojai@sbi.co.in
12. Kolkata AGM
- Phone Numbers: 91 3322489333, 9674710403
- Email: agmcustomer.lhokol@sbi.co.in
13. Lucknow AGM
- Phone Numbers: (0522) 2295391, 2295392, 2295395
- Email: agmcustomer.lholuc@sbi.co.in
14. Maharashtra AGM
- Phone Numbers: (022) 26445626, 67514142, 67514137
- Email: agmcustomer.lhomah@sbi.co.in
15. Mumbai Metro AGM
- Phone Numbers: (022) 26445863, 26445864
- Email: agmcustomer.lhomum@sbi.co.in
16. Patna AGM
- Phone Number: (0612) 2219469
- Email: agmcustomer.lhopat@sbi.co.in
17. Thiruvananthapuram AGM
- Phone Numbers: (0471) 2192666, 91 945701600
- Email: agmcustomer.lhotri@sbi.co.in
LEVEL 2: Grievance Redressal Officer (DGM) at Local Head Office
1. Ahmedabad DGM
- Landline: 079-25502875
- Mobile: 7600041020
- Email: dgmoutreach.lhoahm@sbi.co.in
2. Bengaluru DGM
- Landline: 0080-25943559
- Mobile: 94489 93050
- Email: dgmoutreach.lhoban@sbi.co.in
3. Kolkata DGM
- Mobile: 96747 10200
- Email: dgmoutreach.lhokol@sbi.co.in
4. Bhopal DGM
- Landline: 0755-2575004
- Mobile: 96692 01802
- Email: dgmoutreach.lhobho@sbi.co.in
5. Bhubaneswar DGM
- Landline: 0674-2392724
- Mobile: 98675 68191
- Email: dgmoutreach.lhobhu@sbi.co.in
6. Chandigarh DGM
- Landline: 0172-4567661
- Mobile: 84127 73337
- Email: dgmoutreach.lhocha@sbi.co.in
7. Chennai DGM
- Landline: 044-28214603
- Mobile: 90040 32898
- Email: dgmoutreach.lhoche@sbi.co.in
8. Delhi DGM
- Landline: 011-23407421
- Mobile: 98295 66677
- Email: dgmoutreach.lhodel@sbi.co.in
9. Hyderabad DGM
- Landline: 040-24754537
- Mobile: 80080 22887
- Email: dgmoutreach.lhohyd@sbi.co.in
10. Thiruvananthapuram DGM
- Landline: 0471-2329890
- Mobile: 94471 77700
- Email: dgmoutreach.lhotri@sbi.co.in
11. Lucknow DGM
- Landline: 0522-2295328
- Mobile: 77380 69201
- Email: dgmoutreach.lholuc@sbi.co.in
12. Mumbai DGM
- Landline: 022-26445106
- Mobile: 81302 66233
- Email: dgmoutreach.lhomum@sbi.co.in
13. Guwahati DGM
- Landline: 0361-2237626
- Mobile: 99871 16071
- Email: dgmoutreach.lhoguw@sbi.co.in
14. Patna DGM
- Mobile: 77810 14071
- Email: dgmoutreach.lhopat@sbi.co.in
15. Amaravati DGM
- Mobile: 99675 92357
- Email: dgmoutreach.lhoand@sbi.co.in
16. Jaipur DGM
- Mobile: 94140 86860
- Email: dgmoutreach.lhojai@sbi.co.in
LEVEL 3: Chief SBI Grievances Redressal Officer (CGRO) at Corporate Centre
For Level 3 escalation, you can contact the Chief SBI Grievances Redressal Officer at the Corporate Centre:
- Corporate Center DGM (CVEBU)
- Landline: 022-22870889
- Mobile: 78988 41650
- Email: dgm.mcs@sbi.co.in
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