PNB Bank Customer Care
Are you looking to get in touch with PNB Bank Customer Care for various services such as card blocking, account opening, WhatsApp banking, and more? Discover the contact details and methods below to reach out for assistance.
| Service | Contact Information |
|---|---|
| General Inquiries | Email: care@pnb.co.in |
| Domestic Users Toll-Free Numbers | 1800 1800, 1800 2021, 1800 180 2222, 1800 103 2222 (Toll-Free) |
| Global Users | +91 120 2490000 |
| Balance Enquiry (By Missed Call) | 1800 180 2223 (Toll-Free), +91 120 2303090 (Global Users) |
| Credit Card | 1800 180 2345 (Toll-Free), +91 120 4616200 (Global Users) |
| Loan | 1800 180 8888 |
NRI Services
General contact number and email
- Phone number: +91-11-28044201
- Email: nri@pnb.co.in
International Toll-Free Numbers
- United States: +18444519295
- United Kingdom: +448000318030
- UAE: +800035770298
Retail/ Digital Products
- 1800 180 5555 (For Other Retail Products)
- 1800 330 3333 (For Digital Products)
Doorstep Banking Services
- Atyati Technologies Pvt Ltd: 18001037188
- Integra Microsystems Pvt Ltd: 18001213721
Generate OTP for Setting Debit Card Pin
You can generate a PIN for your Debit Card by obtaining an OTP, which can be used at PNB ATMs/IBS. Send an SMS “DCPIN <space> CARDNUMBER” to 5607040 from your registered mobile number.
For more details on setting a new debit card PIN, click here
WhatsApp Banking Registration
To register for WhatsApp Banking with PNB Bank, follow these simple steps:
- Visit any of the bank’s branches.
- Save +91-9264092640 to your contacts list.
- Send a WhatsApp message “Hi” or “Hello” to the saved number +91-9264092640.
RTGS (Real-Time Gross Settlement)
- Tel: 0124-4176985
- Email: rtgs@pnb.co.in
NEFT (National Electronic Funds Transfer)
- Tel: 0124-4176993/995
- Email: neft@pnb.co.in
Frequently Asked Questions
Find answers to commonly asked questions regarding PNB Bank’s products and services by visiting the FAQ page.
SMS Banking Services
You can register for PNB SMS Banking by visiting your nearest PNB branch and registering your mobile number with your account. Use the following SMS format for different services:
| Service | SMS Format |
|---|---|
| Find list of services | SMS “PNB PROD” to 5607040 |
| Balance | SMS “BAL 16 digit Account Number” to 5607040 |
| Mini-Statement | SMS “MINSTMT 16 digit Account Number” to 5607040 |
| Self-Transfer of Funds | SMS “SLFTRF FROM A/C TO A/C AMOUNT” to 5607040 |
| Cheque Status Inquiry | SMS “CHQINQ Cheque Number 16 digit Account Number” to 5607040 |
| Stop Payment Of Cheque | SMS “STPCHQ Cheque Number 16 digit Account number” to 5607040 |
| Block Internet Banking Transaction Password | SMS “BLOCK IBS User-ID” to 5607040 |
| Block Mobile Banking Transaction Password | SMS “BLOCK MBS User-ID” to 5607040 |
| Block Credit/Debit Card | SMS “HOT Card Number” (e.g., “HOT 5126520000000013”) to 5607040 |
Grievance Redressal
Level 1
For general inquiries and complaints, contact the customer care number as mentioned above under “Customer Care -> General Inquiries.” You can also file a complaint digitally using the following links:
Level 2
If your complaint remains unresolved at Level 1, escalate it to the Principal Nodal Officer:
- Tel. No: +91-124-4126244
- E-Mail: care@pnb.co.in
Forex PNB Customer Care
Trade Finance Centers (TFC)
PNB Bank’s Trade Finance Centers (TFC) provide support for customer queries related to forex across various zones:
| TFC Location | Zonal Offices Covered | Phone Numbers | |
|---|---|---|---|
| TFC Mumbai | Ahmedabad, Jaipur, Mumbai | 022-49791728, 9088598050 | tfcmumbai@pnb.co.in |
| TFC Chennai | Bhopal, Chennai, Hyderabad, Lucknow, Meerut, Shimla | 044-28883601, 9477530600 | tfcchennai@pnb.co.in |
| TFC Kolkata | Bhubaneshwar, Durgapur, Guwahati, Kolkata, Patna, Raipur | 033-22624014, 7043854700 | tfckolkata@pnb.co.in |
| TFC Delhi | Agra, Amritsar, Chandigarh, Dehradun, Delhi, Ludhiana, Varanasi | 011-41254927, 8130994109 | cbotf@pnb.co.in |
Social Media Channels
Stay connected with PNB Bank through the social media channels:
Other Useful Links
- SBI Customer Care – India
- HDFC Customer Care – India
- ICICI Customer Care – India
- Axis Customer Care – India
- Kotak Mahindra Customer Care – India
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