How to Contact PhonePe Customer Care
We have gathered essential information on how to reach PhonePe Customer Care. This guide aims to assist you effectively.
Customer Care Support
- Call:
- 080 – 68727374
- 022 – 68727374
- Email:
Merchant Support
- Call:
- 080 – 68727777
- 022 – 68727777
- Email:
PhonePe Insurance Broking Services (PIBS)
- Call:
- 080-68727888
- 022-68727888
- Grievance Redressal for PIBS: Click here
Grievance Redressal
- Level 1:
- Register your complaint with PhonePe Customer Support by clicking on the (?) icon on the home page of the PhonePe App.
- For online merchants, you can share your complaint via merchant-pgsupport@phonepe.com. Merchant support is offered from 10 AM – 7 PM on all 7 days a week
- Level 2:
- If your complaint remains unresolved after 3 business days, you can escalate it to Level 2 through two options:
- Visit support.phonepe.com
- Call 080-68727374 / 022-68727374
- If your complaint remains unresolved after 3 business days, you can escalate it to Level 2 through two options:
- Level 3:
- If your complaint is not resolved after 3 business days at Level 2, you can contact the grievance officer. Here are the details:
- Phone: 080-68727374 / 022-68727374
- Webpage: grievance.phonepe.com
- Address: Office-2, Floor 4,5,6,7, Wing A, Block A, Salarpuria Softzone, Service Road, Green Glen Layout, Bellandur, Bengaluru, Karnataka-KA, Pin- 560103
- If your complaint is not resolved after 3 business days at Level 2, you can contact the grievance officer. Here are the details:
- Level 4:
- If your complaint remains unresolved through previous levels before 30 days, you can escalate it to Level 4, which is The Digital Ombudsman. Contact details for the Digital Ombudsman:
- Lodge Complaint with Ombudsman
- Call: 14448 (Toll free)
- Email: crpc@rbi.org.in
- Address: Centralised Receipt and Processing Centre, Reserve Bank of India, 4th Floor, Sector 17, Chandigarh – 160017
- If your complaint remains unresolved through previous levels before 30 days, you can escalate it to Level 4, which is The Digital Ombudsman. Contact details for the Digital Ombudsman:
Social Media Channels
Other useful links
- Google Pay Customer Care
- PayTm Customer Care
- SBI India Customer Care
- HDFC India Customer Care
- Airtel Prepaid Postpaid Customer Care
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