Contact Mi Customer Care
Mi offers a variety of customer support options to ensure prompt and efficient resolution of your questions and concerns. If you’re experiencing issues with your device or have questions about Mi services, the Mi customer care team will assist you.
Below, you’ll find information on how to contact Mi’s customer care, including phone, chat, and email support, as well as details on their grievance redressal process.
Mi Customer Care
- Phone Support: 1800 103 6286 (Available: 9am to 9pm)
- Chat Support: Click here (Languages supported: English and Hindi)
- Email Support: Click here
- Video Assistance for Installation/ Demo/ Repair: Click here
- Find Mi Service Centre: Click here
- Self Service Online Help: Click here
Mi Customer Grievances Redressal
Customer satisfaction is taken seriously, which is why they have established a three-level grievance escalation process to ensure your concerns are resolved effectively:
- Grievance Desk: Raise your grievance by clicking here. The customer grievance support team will try to resolve your issue in 48 hours.
- Head of Customer Service Desk: If your concerns remain unresolved then the issue will be automatically escalated to head of customer service. You can expect a response in 24 hours once the issue is escalated to this level.
- Office of the President: If the head of customer service is also unable to resolve the issue in the given time then it again automatically escalates to the Office of the President. At this level, expect a response within 12 hours from the time of escalation from previous level.
Track the status of your grievance here at any stage of the process.
Social Media Channels
Other Useful Links
- Sony India Customer Care
- Samsung India Customer Care
- LG India Customer Care
- Bosch India Customer Care
- Whirlpool India Customer Care
- Haier India Customer Care
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