Indian Railways has consolidated multiple enquiry/ helpline numbers into a single, easily memorable number: 139. This integration aims to streamline grievance redressal and enquiry services for passengers throughout their journey. By replacing all existing helpline numbers (including 182), 139 ensures convenience and efficiency for passengers needing railway assistance.
Indian Railways Helpline Channels
- Helpline: Dial 139 for Voice, IVRS, and SMS support.
- Twitter: Reach out on Twitter via @RailMadad or @RailMinIndia.
- Website: Visit RailMadad website for comprehensive support.
- Mobile App: Download Rail Madad App on Android and iOS
IVRS Options after dialing integrated Railway Helpline no. 139
- Press 1 : Security Helpline or Medical Assistance
- Press 2 : Enquiry Services
- Press 3 : Catering Complaints
- Press 4 : General Complaints
- Press 5 : Reporting Bribery & Corruption
- Press 6 : Accident Information
- Press 7 : IRCTC Assistance – Tejas Express
- Press 9 : Complaint Status
- Press * : Call Centre Representative
IRCTC Helpline and Other Services
- IRCTC Customer Care: Call 14646 for assistance in Hindi and English.
- Missing Children Helpline (24X7): 1098
- e-Catering: Dial 1323 or Order food here using your PNR.
- PNR Enquiry: Click here.
- Wheelchair Booking: Click here.
- Train Schedule: Click here.
- Fare Enquiry: Click here.
- Dog/ Cat (with Owner) Booking: Click here
IRCTC SMS Services
To access services swiftly through SMS, follow these simple steps:
| Information Type | SMS Format | Send SMS to |
| See all available SMS services | RAIL or HELP | 139 |
| PNR Enquiry | PNR <Ten Digit PNR Number> | 139 |
| Train Arrival/Departure | AD <Train Number> <Station STD Code> | 139 |
| Accommodation Availability | SEAT <Train Number> <DOJ ddmmyy> <Station from: STD Code> <Station to: STD Code> <Class> <Quota> | 139 |
| Fare Enquiry | FARE <Train Number> <DOJ ddmmyy> <Station from: STD Code> <Station to: STD Code> <Class> <Quota> | 139 |
| Train Timetable | TIME <Train Number> | 139 |
| Train Name/Number | TN <Train Name/Number> | 139 |
| Locate Train | Locate <Train Number> | 139 |
| Meal Service | MEAL <10 digit PNR No.> | 139 |
| Tracking Freight Consignment | FNR <11 Digit FNR> | 08860622020 |
| Clean Coach | CLEAN <10-digit PNR number> | 58888 |
| Lodging Complaints | Type your complaint message | 9717630982 |
| Passenger Security | Type your message | 139 |
| Destination Station Alert (Receive alert call before reaching destination) | ALERT <PNR Number> | 139 |
In the information provided above:
- DOJ stands for the Date of Journey in the format ddmmyy.
- Quota is optional, with ‘G’ representing General and ‘CK’ representing Tatkaal.
- Class types include 1A for First Class AC, 2A for Second Class AC, 3A for Third Class AC, SL for Sleeper Class, CC for AC Chair Car, and 2S for Second Sitting.
The On Board Housekeeping Service (OBHS) comprises regular cleaning of coaches twice daily and additional cleaning upon passenger request at any time. For voice inquiries via IVRS, simply dial 139. Please note that premium charges of Rs.3 per SMS are applicable.
Bus, Flight and Hotel Bookings via IRCTC
- Bus Bookings: Call 1800110139 or email buscare@irctc.com.
- Flight Bookings: Call 1800110139 or 0755-4090400, or email flights@irctc.co.in.
- Hotel Bookings: Call 1800110139 or 0755-6698100, or email hotels@irctc.com.
IRCTC SBI Card users
Applicant’s who haven’t received their IRCTC SBI card within one month of applying
- Call: 0124-39021212 or 18001801295 (for BSNL/MTNL)
- Email: customercare@sbicard.com
- Other queries: email loyaltyprogram@irctc.co.in
IRCTC Social Media
Other Useful links
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