Contact IDFC Bank Customer Care
We’ve compiled essential contact information for IDFC Bank Customer Care services, including card blocking, account opening, WhatsApp, SMS banking, and more. We hope you find it useful.
IDFC Bank Customer Care
- General Enquiries: 1800 10 888
- NRIs/Traveling Abroad: +91 22 6248 5152
- DoorStep Banking: 1800 419 4332
- Do Not Disturb Register/De-Register: Click here to manage your preferences.
- Block Debit Card: Click here
- Block Credit Card: Click here
WhatsApp Services
Send a WhatsApp message “Hi” to 9555 555 555 from your mobile number registered with IDFC First Bank.
Account Balance Check
Missed Call Give a missed call to toll-free number 1800 2700 720 from your registered mobile number, and receive your account balance details via SMS.
Report Unauthorized Transactions:
- 1800 419 4332
- Click here to report.
Locate Offices:
- Branch locator.
- ATM locator.
- Loan Branches locator.
SMS Banking Services
IDFC First Bank offers various SMS banking services. To get started, register your mobile number with the bank by visiting a branch.
| Service | SMS Keyword and SMS To |
|---|---|
| Balance Enquiry | SMS “BAL” to 5676732 or 9289289960 |
| Last 5 Transactions | SMS “TXN <Last 4 digits of account number>” to 5676732 or 9289289960 |
| Checkbook Request | SMS “CHQBK <Last 4 digits of account number>” to 5676732 or 9289289960 |
| Stop Cheque | SMS “CHQSTOP <Last 4 digits of account number> <6 digits of cheque number>” to 5676732 or 9289289960 |
| Block Credit/Debit Card | SMS “BLOCK <Last 4 digits of card number>” to 5676732 or 9289289960 |
| SMS Banking Keywords List | SMS “HELP” to 5676732 or 9289289960 |
NRI – IDFC Bank Customer Care
International Phone Numbers (Toll-Free/Local)
| Country | Phone Number |
|---|---|
| USA | 18337039805 |
| CANADA | 18337039811 |
| UK | 0 8000 478 414 |
| SINGAPORE | 800 101 4006 |
| AUSTRALIA | 1800314585 |
| UAE | 8000 187 922 |
| SAUDI ARABIA | 8008500980 |
| OMAN | 80074528 |
| QATAR | 00 800 100 089 |
| BAHRAIN | 80006082 |
| GERMANY | 8001815050 |
| HONG KONG | 852 30082199 |
| BELGIUM | 3228962986 |
| IRELAND | 35315712658 |
| ITALY | 390230578885 |
| SPAIN | 34935472751 |
| NETHERLANDS | 31207971718 |
| SWITZERLAND | 41225449992 |
Grievance Redressal
Level 1
Contact general customer care phone numbers or email IDs:
- Customer Care: 1800 10 888
- Email: banker@idfcfirstbank.com
- NRI Customers: nriservices@idfcfirstbank.com
Level 2
If your complaint is not resolved at Level 1, reach out to the Regional Nodal Officer:
| City | Coverage | |
|---|---|---|
| Ahmedabad | Gujarat, Union Territories of Dadra and Nagar Haveli, Daman and Diu | RNO.Ahmedabad@idfcfirstbank.com |
| Bangalore | Karnataka | RNO.Bangalore@idfcfirstbank.com |
| Bhopal | Madhya Pradesh | RNO.Bhopal@idfcfirstbank.com |
| Bhubaneswar | Orissa | RNO.Bhubaneswar@idfcfirstbank.com |
| Chandigarh | Himachal Pradesh, Punjab, and Union Territory of Chandigarh, Panchkula, Yamuna Nagar, and Ambala Districts of Haryana | RNO.Chandigarh@idfcfirstbank.com |
| Chennai | Tamil Nadu, Union Territories of Puducherry (except Mahe Region), and Andaman and Nicobar Islands | RNO.Chennai@idfcfirstbank.com |
| Guwahati | Assam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland, and Tripura | RNO.Guwahati@idfcfirstbank.com |
| Hyderabad | Andhra Pradesh | RNO.Hyderabad@idfcfirstbank.com |
| Jaipur | Rajasthan | RNO.Jaipur@idfcfirstbank.com |
| Kanpur | Uttar Pradesh (excluding Districts of Ghaziabad and Gautam Budh Nagar) | RNO.Kanpur@idfcfirstbank.com |
| Kolkata | West Bengal and Sikkim | RNO.Kolkata@idfcfirstbank.com |
| Mumbai | Maharashtra and Goa | RNO.Mumbai@idfcfirstbank.com |
| New Delhi | Delhi, Haryana (except the districts of Ambala, Yamuna Nagar, and Panchkula), and the districts of Ghaziabad and Gautam Budh | RNO.Delhi@idfcfirstbank.com |
| Patna | Bihar | RNO.Patna@idfcfirstbank.com |
| Thiruvananthapuram | Kerala and Union Territory of Lakshadweep and Union Territory of Puducherry (only Mahe Region) | RNO.Thiru@idfcfirstbank.com |
| Dehradun | State of Uttarakhand and also the seven districts of Western Uttar | RNO.Kanpur@idfcfirstbank.com |
| Ranchi | Jharkhand | RNO.Patna@idfcfirstbank.com |
| Raipur | Chhattisgarh | RNO.Bhopal@idfcfirstbank.com |
| Jammu | Jammu & Kashmir | RNO.Delhi@idfcfirstbank.com |
Level 3
If your complaint is not resolved at Level 2, reach out to the Principal Nodal Officer:
- Email: PNO@idfcfirstbank.com
- Number: 1800 209 9771
Social Media Channels
Other Useful Links
- SBI Customer Care – India
- HDFC Customer Care – India
- ICICI Customer Care – India
- Axis Customer Care – India
- Kotak Mahindra Customer Care – India
- PNB Customer Care – India
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