How to Contact ICICI India Customer Care
If you need assistance or have inquiries regarding ICICI India’s services, we’ve compiled the following contact information for your convenience.
Helpful Customer Care Contact Information
- Toll-Free Customer Care: Call 1800 1080 or 1860 120 7777.
- Assistance for Domestic Customers Abroad: Contact at +91-22-33667777.
- Home Loan Support (Missed Call Service): Simply give a Missed Call to 9022499400.
- Gold Loan Assistance (Missed Call Service): Simply give a Missed Call to 84448 84448.
- Handling Grievances and Complaints: Call the Toll-Free number at 1800 1080.
- Blocking Prepaid Cards: For card issues, reach out to the Toll-Free number 1800 2662.
- Pradhan Mantri Jan Dhan Yojana (PMJDY): Contact via the Toll-Free number 1800 2660 199.
ICICI India Query/Complaint Resolution
- Level 1: Send an email to the support team here.
- Level 2: If your issue persists, escalate your complaint to the Head of Phone Banking by submitting your complaint details here.
- Level 3: For further assistance, if you are not satisfied with the responses from Level 1 and 2, you can escalate your complaint to the Head of Customer Service Quality by clicking here.
- Level 4: If all else fails, you can reach out to the Principal Nodal Officer by emailing here.
Wealth Management – Investment Advice
- Phone Number: 1800-103-8181
- Email: wealthmanagement@icicibank.com
ICICI India Merchant Services
- Fiserv: 1800 266 6545 / 1800 102 1671
- Fiserv Payment Gateway: 1800 102 1673
- Email: merchantcare@icicims.com
Unbilled Call Facility
For quick account information, dial the following numbers from your registered phone. The call will disconnect after the first ring, and you will receive an SMS with the required details:
- Bank Account Balance Enquiry: Call 9594612612
- Last 3 Transactions: Call 9594613613
Find ICICI India ATM/Branch
Locate services near you:
- Cash Deposit Machine: Find Here
- Loan Servicing Branches: Find Here
- Insta Banking Kiosk Branches: Find Here
- Branches with Locker Services: Find Here
- Branches doing Aadhar Enrollment: Find Here
- IFSC Code: Find Here
- Demat Enabled Branches: Find Here
ICICI India Bank without the internet – National Unified USSD Payments (NUUP)
Dial *99# from your mobile. You will be required to enter the IFS Code, which is ICIC. If the VPA (Virtual Payment Address) for your account has already been created then dial *99#. If the VPA for your account has not been created then dial *99*44#.
Select following options for different services
| Service | Option | Steps |
|---|---|---|
| 1. Send Money | 1. Send Money to Mobile no | – Enter the mobile number of the beneficiary – Enter the amount – Enter UPI PIN to approve the transaction – Transaction successful. You can save the transaction by entering 1 |
| 2. Send Money to Aadhaar Number | – Enter Aadhaar number of the beneficiary – Enter the amount – Enter UPI PIN to approve the transaction – Transaction successful. You can save this transaction by entering 1 | |
| 3. Send Money to Payment address | – Enter the payment address of the beneficiary – Enter the amount – Enter UPI PIN to approve the transaction – Transaction successful. Customer can save this transaction by entering 1 | |
| 4. Send Money to saved beneficiary | – Select the beneficiary from the beneficiary list displayed – Enter the amount – Enter UPI PIN to approve the transaction – Transaction successful. Customer can save this transaction by entering 1 | |
| 5. Send Money to IFSC Code and Account Number | – Enter IFSC Code of the beneficiary – Enter the account number of the beneficiary – Enter the amount – Customer to enter UPI PIN to approve the transaction – Transaction successful. Customer can save this transaction by entering 1 | |
| 6. Send Money to MMID and Mobile number | – Enter MMID (space) mobile number – Enter the amount – Enter UPI PIN to approve the transaction – Transaction successful. Customer can save this transaction by entering 1 | |
| 2. Receive Money | Request Money | – Enter mobile number or payment address – Enter the amount and confirm – Transaction successful |
| 3. Check Balance | Check Balance | – Enter the UPI PIN – Balance in the account can be viewed |
| 4. My Profile | Change bank account | – Select the bank account and confirm for future transactions as the default account |
| Change language | – If you want to change the language | |
| My details | – You can view your name, VPA, and linked Saving Bank account | |
| 5. Manage beneficiary | Add beneficiary | – Select an option (1) Mobile no (2) Aadhaar No (3) Account No – Enter the mobile number / IFSC Code & account number of the beneficiary – Enter the name of the beneficiary – Beneficiary added successfully |
| View beneficiary | – You can view your saved beneficiaries by this option | |
| Delete beneficiary | – Select beneficiary to be deleted – Beneficiary is deleted successfully | |
| My Queries | – You can view the status of your transactions | |
| Add Payment address | – You can set a new payment address using this option | |
| 6. Pending Request | Pending request | – You will get an SMS for every collect request – Enter UPI PIN to authenticate the transaction or enter 2 to reject – Payment to the beneficiary is initiated |
| 7. Transactions | Transactions | – View the list of last 5 transactions. Select the transaction – View the status of the transaction and raise a query – Enter the query and send |
| 8. UPI PIN | Set/ Forgot UPI PIN | – Enter the last 6 digits of the Debit Card and the expiry date separated by a single space – Enter the UPI PIN – Enter the new UPI PIN – UPI PIN is set |
| Change UPI PIN | – Enter the old UPI PIN and the new UPI PIN separated by a single space – UPI PIN is set |
ICICI India Social Media Channels
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