If you encounter issues with HDFC Bank in India and need to raise a complaint, follow these steps:
Level 1
At the initial level, you can contact HDFC through the following channels:
- Domestic: 1800 202 6161 / 1860 267 6161
- International: +9122 61606160
- Credit Card Mis-selling or Harassment Complaints: 1800 258 3838
- Email to Grievance Redressal Officer: Click here
Level 2
If your issue remains unresolved, you can escalate it to HDFC’s Grievance Redressal Cell:
- Grievance Redressal Cell (Bank Products): 1800 266 4060
- Grievance Redressal Cell (Credit Cards): 044 – 61084900
Level 3
If your complaint is still not addressed, you can send a post mail to Nodal Officers in your geographical area. If that doesn’t work, you can contact the Principal Nodal Officer. Here are the details for various regions:
Andhra Pradesh and Telangana
- Nodal Officer: Ramadoss Ramaswamy
- Address: HDFC Bank Ltd, 8th Floor, HDFC Bank House, Road No.1, Banjara Hills, Hyderabad – 500 034
Assam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland, and Tripura
- Nodal Officer: Sudipto Chatterjee
- Address: HDFC Bank Ltd, Ujjal Arcade, Ground Floor, M.C. Road, Chenikuthi Bus Stop, Guwahati, Assam – 781003
Bihar and Jharkhand
- Nodal Officer: Sushant Shekhar
- Address: HDFC Bank Ltd, Crosswindz, 41, Kutchery Road Near Shaheed Chowk, Ranchi- 834001 Jharkhand
Chattisgarh
- Nodal Officer: Debmalya Sen
- Address: HDFC Bank Ltd, Plot No. Z-1, Asha Avenue Building, MP Nagar Zone -1, Bhopal -462011 (M.P)
Delhi State
- Nodal Officer: Sameer Tiwari
- Address: HDFC Bank Ltd, 5th Floor Ambience Mall Sector -10 Rohini, Delhi-110085
Gujarat, Union Territories of Dadra and Nagar Haveli, Daman and Diu
- Nodal Officer: Alpa Kothari
- Address: HDFC Bank House, Opp. Navrangpura Jain Temple, Navrangpura, Ahmedabad – 380 009
Haryana (except Panchkula, Yamuna Nagar, and Ambala Districts) and Ghaziabad and Gautam Budh Nagar districts of Uttar Pradesh
- Nodal Officer: Manish Anand
- Address: HDFC Bank Ltd, 5th Floor Ambience Mall Sector -10 Rohini, Delhi-110085
Himachal Pradesh, Punjab, Union Territory of Chandigarh, and Panchkula, Yamuna Nagar, and Ambala Districts of Haryana
- Nodal Officer: Ashok Puri
- Address: HDFC Bank Ltd, Bank House, 28, Industrial Area, Phase I, Chandigarh – 160002
Jammu and Kashmir
- Nodal Officer: Manish Anand
- Address: HDFC Bank Ltd, 5th Floor Ambience Mall Sector – 10 Rohini, Delhi-110085
Karnataka
- Nodal Officer: Anil Varughese
- Address: HDFC Bank Ltd, First floor,103/31, 26th Main Road, 4th T Block, Jayanagar, Near SSMRV College, Bangalore – 560041
Kerala, Union Territory of Lakshadweep, and Union Territory of Puducherry (only Mahe Region)
- Nodal Officer: Meenakumari B
- Address: HDFC Bank Ltd, Cordial Residency Towers, Opposite Kurups Lane, Sasthamangalam, Thiruvananthapuram – 695010
Madhya Pradesh
- Nodal Officer: Debmalya Sen
- Address: HDFC Bank Ltd, Plot No. Z-1, Asha Avenue Building, MP Nagar Zone -1, Bhopal -462011 (M.P)
Districts of Mumbai, Mumbai Suburban, and Thane
- Nodal Officer: Ravi Mukherjee
- Address: HDFC Bank Ltd, 5th Floor, Tower B, Peninsula Business Park, Lower Parel West, Mumbai 400013
Maharashtra (except the districts of Mumbai, Mumbai Suburban, and Thane) and Goa
- Nodal Officer: Karyanand Sinha
- Address: HDFC Bank Ltd, 5th Floor, Tower B, Peninsula Business Park, Lower Parel West, Mumbai 400013
Odisha
- Nodal Officer: Shikha Jacob
- Address: HDFC Bank Ltd. Jardine House, 4 Clive Row, Kolkata – 700 001
Rajasthan
- Nodal Officer: Parul Sharma
- Address: HDFC Bank Ltd, A-8 Hanuman Nagar (A), Jaipur – 302021 Rajasthan
Tamil Nadu, Union Territories of Puducherry (except Mahe Region), and Andaman and Nicobar Islands
- Nodal Officer: Sundar Krishnamoorthy
- Address: HDFC Bank Ltd., Prince Kushal Towers, First Floor, A Wing, 96, Anna Salai, Chennai – 600002
Uttar Pradesh (excluding Districts of Ghaziabad, Gautam Buddha Nagar, Saharanpur, Shamli (Prabudh Nagar), Muzaffarnagar, Baghpat, Meerut, Bijnor, and Amroha (Jyotiba Phule Nagar)
- Nodal Officer: Basant Kumar
- Address: HDFC Bank, 2nd Floor, Pranay Towers, 38 Darbari Lal Sharma Marg, Near Pratibha Cinema, Lucknow – 226001
Uttarakhand and seven districts of Uttar Pradesh viz., Saharanpur, Shamli (Prabudh Nagar), Muzaffarnagar, Baghpat, Meerut, Bijnor, and Amroha (Jyotiba Phule Nagar)
- Nodal Officer: Basant Kumar
- Address: HDFC Bank, 2nd Floor, Pranay Towers, 38 Darbari Lal Sharma Marg, Near Pratibha Cinema, Lucknow – 226001
West Bengal and Sikkim
- Nodal Officer: Shikha Jacob
- Address: HDFC Bank Ltd. Jardine House, 4 Clive Row, Kolkata – 700 001
Principal Nodal Officer
If all else fails, you can post mail to the Principal Nodal Officer:
- Mr. Ripal Kiritkumar Sheth
- Address: HDFC Bank Ltd., 5th Floor, Tower B, Peninsula Business Park, Lower Parel West, Mumbai 400013
For Banking Products and Depository Services
- Mr. Mehernosh Dhamodiwala (Grievance Redressal Officer)
- Address: Grievance Redressal Cell, HDFC Bank Limited, 1st Floor, Empire Plaza – 1, Lal Bahadur Shastri Marg, Chandan Nagar, Vikhroli West, Mumbai – 400083
For Credit Card Specific Complaints
- Mr. Shanmugasundar R (Grievance Redressal Officer)
- Address: HDFC Bank Cards Division, 8, Lattice Bridge Road, Thiruvanmiyur, Chennai 600041
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