Welcome to our list of BSNL Customer Care numbers, your source for quick assistance. We value your feedback and are open to suggestions on how we can enhance your experience!
BSNL Customer Care Number
| Service Type | Contact number |
| BSNL Landline | 1800-345-1500 |
| BSNL Mobile (Prepaid/ Postpaid) | 1800-180-1503 |
| BSNL Broadband | 1800-4444 |
| BSNL MPLS – VPN | 1800-425-1957 |
Additional Information Sources
- Register Complaint: Click here
- FAQs: Click here
Toll Free Numbers
You can reach the following services without any cost by dialing the numbers shared below from your BSNL telephones.
| BSNL Services | Contact Number |
| Kisan Call Center (for any queries related to agriculture) | 1551 |
| Emergency Helpline Number | 112 |
| Police | 100 |
| Fire | 101 |
| Ambulance | 102 |
| Billing complaint center | 166 / 1660-69 |
| Telephone Complaint Booking | 198 |
| Emergency Relief Centre on National Highways | 1033 |
| Relief Commissioners of Central/State/Union territory | 1070 |
| Control room of District Collector/Magistrate | 1077 |
| Women crisis response | 1091 |
| AIDS helpline service | 1097 |
| Children in difficulty/ Child Distress Service | 1098 |
| National Directory Enquiry (NDQ) Service | 1583 |
| Maritime Search and Rescue control room of coastal guard | 1718 |
| Blood bank information Service | 1910 |
| Eye bank information service | 1919 |
| Change number announcement (Hindi) | 1951 |
| Anti Corruption Bureau Helpline | 1064 |
| Senior Citizen Helpline | 14567 |
| National Telemental Health Program | 14416 |
| Cyber Crime Prevention for women and children | 155260 |
| National Customer helpline | 1915 |
| NHAI-Road Incident Management Services | 1033 |
| Women & Child development | 14408 |
| Helpline for Drug Abusers | 14446 |
| Helpline for Ayush Teleconferencing | 14443 |
BSNL Customer Complaints
Level 1 – Contact Customer Care
To address your concerns, contact customer care representatives. You can either call or conveniently lodge your complaints online.
Level 2 – Escalate to Appellate Authority
If your issue remains unresolved at Level 1, consider escalating it to your appellate authority. Find their contact details below.
| Circle | Phone | |
| Andaman and Nicobar | cgm_an@bsnl.co.in | 03192-233800 |
| Andhra Pradesh | appellate.cfa@gmail.com | 0866-2444165 |
| Assam | gmadmin_assam@bsnl.co.in | 0361-2736394 |
| Bihar | gmo_bihar@bsnl.co.in | 0612-2239938 |
| Chhattisgarh | pg_cgappeal@bsnl.co.in | 0771-2229300 |
| Chennai Telecom District | pg_chennai@bsnl.co.in | 044-26411300 |
| Gujarat | appellate.guj@bsnl.co.in | 079-26481366 |
| Himachal Pradesh | app_auth_hp@bsnl.co.in | 0177-2620440 |
| Calcutta Telecom District | gmsmctd@bsnl.co.in | 033-22438000 |
| Haryana | gm_cfa_har@bsnl.co.in | 0171-2602700 |
| Jharkhand | pgmcfa.jkd@gmail.com | 0651-2208800 |
| Jammu and Kashmir | gmcfajk@gmail.com gmnwpcmjk@gmail.com | 0191-2477222 0191-2477789 |
| Kerala | gmhrkerala@gmail.com | 0471-2306600 |
| Karnataka | appellate_ktk@bsnl.co.in gmhrabgtd@gmail.com appellate_msktk@bsnl.co.in | 080-25571645 080-22865300 080-25555111 |
| Maharashtra | pgmd_mah@bsnl.co.in | 022-26600389 |
| Madhya Pradesh | gm_regulation@bsnl.co.in | 0755-2570700 |
| North East I | gmhrne1@gmail.com | 0364-2224737 |
| North East II | 03862-234470 | |
| Odisha | gmcfaor@gmail.com | 0674-2535399 |
| Punjab | pg_appellate_pb@bsnl.co.in appelate_cmpb@bsnl.co.in | 0172-2604747 0172-2673050 |
| Rajasthan | pg.appellate.raj@bsnl.co.in | 0141-2365050 |
| TamilNadu | gmo_tn@bsnl.co.in | 044-28293914 |
| UP East | gmnwocfa_upe@bsnl.co.in | 0522-2621200 |
| UP West | gmhrupw@bsnl.co.in | 0121-2600786 |
| Uttarakhand | pg_ual@bsnl.co.in | 0135-2714100 |
| West Bengal | pgmo_wb@bsnl.co.in | 033-22483635 |
| Telangana | pgmcfacott@bsnl.co.in | 040-23201212 |
| Sikkim | cgmbsnlsikkim@gmail.com | 03592-203490 |
Level 3 – Further Escalation
If your complaint persists without resolution at Level 2, it’s time to escalate it to Level 3. Reach out to the following contact for assistance.
| Job Title | Phone | |
| GM(CDN I) | ddgpg@bsnl.co.in | 011-23372200 |
| DGM(CDN) | ddgpg@bsnl.co.in | 011-23734311 |
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