Lately, there is a growing trend to automate majority of the customer touch points like customer care numbers. While it can make sense from a cost savings perspective we believe it can also degrade the after purchase customer support experience. It has become increasing difficult to talk to a human for the customer queries. But some brands, like SBI have several ways to connect with their staff.
Automated bots, email only channels force customers to wait for a reply. We still believe talking directly to customer care representatives has the potential to resolve problems. In our day to day we need support on services in diverse domains like banking, telecom, food delivery and so on. Our attempt is to compile customer care reach out options for these domains. Please share your feedback!
Some useful Customer care numbers
Banks
SBI Customer Care – India
HDFC Customer Care – India
ICICI Customer Care – India
Axis Customer Care – India
Kotak Mahindra Customer Care – India
PNB Bank Customer Care – India
Telecom
DTH
Airtel DTH Customer Care India
TATA Play DTH